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How long are your hold times?

I've been on hold for a while and all I've been told is that you'll be with me as soon as you can. "Online chat says "several minutes?" Will it be another hour or longer?  

1 Reply


Thank you for reaching out, although we're sorry it is because your wait time is longer than expected.

At this time, call volumes to our Sales and Customer Service team are very high. We apologize for the wait. If you have a question about a product or activity, we'd be happy to see if we can assist you here in the digital community. If you need assistance with placing an order, with an existing order, or information about your account or membership, you'll need to wait for our Sales and Customer Service team to help you, as they have access to that information.

Hopefully you were able to get the assistance you needed!

At REI, we believe time outside is fundamental to a life well lived.