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How do I troubleshoot an online order?

the site isnt allowing me to buy a bike rack today, whats up

2 Replies

@johnlubic sorry to hear you're having trouble with an online order. Unfortunately, we aren't able to help with orders here in the community; if you continue to have trouble, we'd recommend connecting with our Customer Support team at 1-800-426-4840 or via LiveChat, noting that wait times are longer than normal.

At REI, we believe time outside is fundamental to a life well lived.

@johnlubic+1 for the LiveChat support, I've had *excellent* results with them and it's typically much quicker responses than on the phone.

Superusers do not speak on behalf of REI and may have received
one or more gifts or other benefits from the co-op.