Hello, every month I get a REI credit card offer, in the past 25 years, I have never asked for such mailings from REI, nor do I want them to continue. I cannot find a way to opt-out of them on the app or website. I am tired of shredding them every month and would like REI to stop wasting paper.
@tomm8tx Thanks for reaching out!
As we do not have access to any of your personal information here in the community, please connect with our sales and customer service team at 1-800-426-4840 or via Live Chat. They may be able to change a preference for you to stop receiving these offers, or guide you to the team that can.
Hopefully this helps, thanks!
I tried the REI Customer Service rep method by John J, but that doesn't work since REI doesn't send the mailings - US Bank does. I would still get mailings EVERY SINGLE MONTH after trying the REI way.
What you need to do is call the 877-734-9737 (or other number) on the mailing, go through the options to make a new enrolment, and then tell the US Bank phone rep to STOP ALL MAILINGS. She took my info and went through her usual "stop mailings" script. It was really easy and I wish I had done this MONTHS ago.
REI Service Desk - I hope you tell customers this when they call into to stop the mailings. Its okay to say you don't have control of them. Please add this to your customer service scripts/workflows.