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How do I speak to someone in REI's Customer Service?

Is there someone live I can speak to in customer service?

4 Replies


Here is a link for information for live chat, email and phone numbers.  Please bear with us as wait times are increased while we are experiencing a high call volume currently. 



At REI, we believe time outside is fundamental to a life well lived.

I want to speak with someone in Customer Service about backpacks and tents. What number can I call?


@Mountainbob you've got a few options!

  • You can give us a bit more information here in the community and we can consult!
  • You can call our Sales team at 1-800-426-4840, noting that call hold times are longer than normal
  • You can set up a free virtual outfitting appointment to chat with one of our employees
  • Depending on where you are in the country, your local REI store may have reopened for in-store shopping; if your closest store is not yet open, check back next week as we continue to reopen more stores each week

Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.

I'd like to jump in here and say something, but not sure what...but I think there is a general confusion between 'conversations' and customer service

REI Member Since 1979