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How do I process a return with REI?


I'm looking to return the hiking boots below as they gave me blisters after using them on a hike.  I've since purchased other boots from REI that fit well.

1st ORDER: Zamberlan Vioz GTX Hiking Boots - Men's

I'm also looking to get a replacement for the water pack below as it broke open upon using it.

2nd ORDER: Osprey Hydraulics Reservoir - 3 Liters

Please let me know if I can return these online/ship them in or how to proceed with CoVid.  Thank you!


1 Reply

@bryantgirolamo thanks for reaching out! You have a few options for processing a return with us at this time:

  • You can head into your local REI store as nearly all have reopened for in-store shopping and returns
  • You can mail your returns back to us, noting that our returns processing time can be up to 3 weeks after we receive your package

We hope this helps! Please note that we removed your orders numbers from the above post to help protect your privacy.

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