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Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.

How do I process a return with REI?

Hi,

I'm looking to return the hiking boots below as they gave me blisters after using them on a hike.  I've since purchased other boots from REI that fit well.

1st ORDER: Zamberlan Vioz GTX Hiking Boots - Men's

I'm also looking to get a replacement for the water pack below as it broke open upon using it.

2nd ORDER: Osprey Hydraulics Reservoir - 3 Liters

Please let me know if I can return these online/ship them in or how to proceed with CoVid.  Thank you!

 

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1 Reply

@bryantgirolamo thanks for reaching out! You have a few options for processing a return with us at this time:

  • You can head into your local REI store as nearly all have reopened for in-store shopping and returns
  • You can mail your returns back to us, noting that our returns processing time can be up to 3 weeks after we receive your package

We hope this helps! Please note that we removed your orders numbers from the above post to help protect your privacy.

At REI, we believe time outside is fundamental to a life well lived.