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How do I find out information about my order of snowboarding boots for kids?

i purchased snowboarding booths (Burton) for my grandson through your outlet last week  I see that my credit card was charged but I haven't been notified to pick them up or any anything about them being shipped  who do I contact to check on the status  I have no order info

1 Reply


Thanks for reaching out!

Please call our sales and customer service team at 1-800-426-4840 or connect with them via live chat. They should be able to track down your order and get you the information you need.

Hopefully this helps, thanks!

At REI, we believe time outside is fundamental to a life well lived.