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How do I find out about a package that says it was delivered but is nowhere to be found?

Hi there,

I just received a note that my shoes were delivered to my front doorstep. I do not have a package on my it appears it was stolen. I have a note on my door to deliver packages to my backdoor for this reason. Is there a chance that it wasn't delivered?


1 Reply


Thank you for reaching out and we are sorry that your package is missing. Unfortunately, we do not have visibility to any order information here in the community. We recommend reaching out to the carrier first, and then to our sales and customer service team at 1-800-426-4840. Hopefully they can help track your package down!

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