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How can I receive my online order that was shipped to a store during the REI store closures?

Just before(actually the day before 3/14) the store closed due to COVID-19 I had placed order to be shipped to store.  2 items were suppose to go to the store.  1 was due on 3/20 at the store the other was due 3/27 at the store.  At this point I have not received either item.  Unfortunately there is low stock do you think I will get the original order or should I reorder?

Thank you!


1 Reply

@rjd thanks for reaching out, and we're really sorry your order is stuck in limbo. Because our stores remain closed, we would recommend connecting with our Customer Support team at 1-800-426-4840 so they can help with a replacement order. Hope this helps!

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