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How can I process a shoe exchange while REI stores are closed?

I would like to exchange a pair of shorts that I ordered that are too small

1 Reply

@knichols thanks for reaching out about an exchange!

During our store closure, you have 2 options for an exchange:

  • You can mail your shorts back to us (instructions here) and order the bigger size on
  • You can order your new shorts on and wait until our stores reopen to return the pair that is too small.

Hope this helps!

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