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Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.

How can I process a shoe exchange while REI stores are closed?

I would like to exchange a pair of shorts that I ordered that are too small

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@knichols thanks for reaching out about an exchange!

During our store closure, you have 2 options for an exchange:

  • You can mail your shorts back to us (instructions here) and order the bigger size on REI.com.
  • You can order your new shorts on REI.com and wait until our stores reopen to return the pair that is too small.

Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.
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