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How can I process a shoe exchange while REI stores are closed?

I ordered some running shoes online, using my dividend and my 20% off coupon. I need a smaller size. If I order the smaller sized shoes online, can I return the first pair, when the stores reopen, but getting a credit back for the full amount? If the stores were open, I would just go into the store and exchange them. 

1 Reply

@patty1 Thanks for reaching out!

The quick answer to your question is yes, we will make sure that you get to use your 20% coupon on the pair you keep and be refunded for the full amount on the pair you return. Feel free to bring them in when our stores re-open. Our system won't know how to do it automatically, but one of our employees will be able to help make it right for you! Hope this helps!

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