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REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.

How can I process a return while REI stores are closed?

I ordered online five pairs of boots and was able to pick up curbside just before the stores closed.  Four need to be returned.  In the interest of REI, would you prefer the returns now, by mail, or should I just wait until the store opens?  Thank you.

1 Reply

@coladeb thanks for the question! If you can, we'd encourage you to wait until our stores have reopened; if that's not possible, you can return through the mail (instructions here). 

At REI, we believe time outside is fundamental to a life well lived.