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How can I process a return/exchange while REI stores are closed?

hello,

I recently bought the altra lone peak 4 rsm, I only used it a couple of times and seems like top layer of front foot is peeling and already making a hole. during closure of stores, how do I go about exchanging or returning shoes? thanks

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@exileo thanks for reaching out about your shoes - sorry to hear they're not working out. During our store closure, you have 2 options for a return/exchange:

  • You can mail your shoes back to us (instructions here) and order your new shoes on REI.com.
  • You can order your new shoes on REI.com and wait until our stores reopen to return the failing pair.

We hope this helps!

At REI, we believe time outside is fundamental to a life well lived.
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