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How can I process a return during REI's store closure?

All three of the Houston locations are close to in-store returns. I do not want to pay 8.95 to return my items and then wait weeks to get a check for the refund. Is there a plan to open the stores to returns? or can REI make return shipping free? 

2 Replies

@TheRamblingHiker thanks for reaching out! Although the majority of our stores across the country remain closed, we are working towards a phased reopening and will post all store-specific updates on our local REI store pages. While your local REI stores in Houston are closed, the 2 options for processing a return are (a) waiting until your local stores reopen and (b) mailing your return to us, which does include a return shipping fee. 

At REI, we believe time outside is fundamental to a life well lived.

Pissed that you want to charge me money for clothes the do not fit. If you are going to sell clothing on the world wide web—come up with sizes that are standard. My family has been a member since the 1960s. Vert pissed off!

Your online sales area joke.