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REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.

How can I process a return during REI's store closure?

How do I return an item I got in the mail? I have a store nearby.

1 Reply

@LeslieMotley thanks for reaching out! 

You have a few options for processing a return with us while our stores are closed. You can always wait until your local store reopens, knowing that we have extended our return policy to ease concerns about returns timelines. If waiting for your local store does not work for you, you can send your return back to us through the mail. Using our Returns Portal, you can print a return shipping label and return packing slip (some exclusions apply); find details for mailing your return in our Help Center.

Please note that we are receiving a higher-than-normal volume of returns so our processing window is a bit longer than normal; rest assured, we will issue refunds as quickly as we can.

At REI, we believe time outside is fundamental to a life well lived.