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How can I know what REI's return policy will cover?

Hi!

I have just purchased a pair of prAna shorts and after the first wash, something happened with one of the threads.  I am attaching a picture.  Is this something that would warrant and return and replacement?

 

Thanks,

 

John Boyer

 

prAna.jpg

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@Johnboy1 thanks for reaching out and for including a picture of the shorts! Are you able to visit your local REI store and chat with our Customer Service team? If yes, we'd definitely recommend this, as it's hard to tell exactly what's happening with the shorts from your picture. From what you've described, since these are new shorts and you've only just washed them once, this doesn't seem like normal wear and tear and may therefore be covered by our return policy. Ultimately, our store team will make the final decision once they've chatted with you and seen the shorts; hope this helps!

At REI, we believe time outside is fundamental to a life well lived.
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