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The fastest way to find out about your $20 gift card would be to call our customer service team at 1-800-426-4840 or use e-mail or live chat. You'll want to be sure to clarify that you're talking about a $20 member bonus card (which is what it sounds like you're referencing) or a $20 gift card. They should be able to look up the information needed.
Hope this helps!
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