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How can I change a shipping address after I've already placed an order?

Hi,

I selected shipping the item to my address in Canada, I now realize that was a bad idea because of duty and brokerage fees.  Can I change the shipping option to be held at your Bellingham location? If yes, how long can it be held? Because of COVID, I have no idea when I can come across the boarder to get it.
 
Otherwise, I have a Washington State address I can use, this would be my second preference.
 
I think there should be a refund on the oversize shipping charge ($75) but I will also owe you money for taxes.
 
Thanks
Dave
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1 Reply

@dadogo there is a short window in which we can make modifications to a confirmed order. Please call our Customer Support team at 1-800-426-4840 ASAP in the hopes we can modify your order before it moves into shipping status. Unfortunately we are not able to access specific orders here in the community.

Also, we have removed your order number from your post above to help protect your privacy.

At REI, we believe time outside is fundamental to a life well lived.
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