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To clarify, are you asking about a recent order? Or an order you had shipped to an REI store a while ago? Here in the community we do not have visibility to specific orders and customer information. Please reach out to our Sales and Customer Service team at 1-800-426-4840. Please keep in mind that wait times are higher than normal at this time.
Hope this helps!
At REI, we believe time outside is fundamental to a life well lived.