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Home Delivery of New Bike during REI store closures

I'd like to order a new bike online during the store closures. Would it be delivered assembled, partly assembled, or as you receive it from the manufacturer. If the latter, how difficult would it be for me to set it up on my own? Thanks.

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2 Replies

@MarkH3 - a new bike!

Every bike that we ship directly to customers is unboxed, assembled, completely adjusted, and test-ridden by the dedicated bike mechanics at our distribution centers. Our mechanics then remove the pedals, front wheel and handlebars to package the bike for shipping to you.

Once the bike arrives, the process to put the finishing touches on your bike is fairly straightforward - we include tools and detailed instructions to get the job done, and you can always reach out to cyclinghelp@rei.com for any technical questions or advice about the process.

Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.
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Thanks Jen for your very helpful answer.

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