Is anyone else (who is a co-op member) getting an "access denied" banner when clicking the "Co-op Members section" link? It's a bit perplexing, as I am signed in, under my number.
Hi @Rogueknits - Thanks for reaching out. We're sorry you're having trouble getting into the member section. It looks like your member account isn't attached to your profile yet. When your REI number is linked, you should get a green box next to your username that says "Co-op Member", as seen with @emmline's account.
The steps to connect your membership account are as follows:
If you go through these steps and it continues to not work, let us know and we will help you get access. Thanks!
Hi @Rogueknits -- in my case the problem went away when I logged into the forum using the Safari, rather than the Chrome browser. Not sure why. Just one of those computer things, where a reset makes a glitchy issue straighten itself out.
Hi @emmline - Thanks for reaching out! We're happy you have joined the community and sorry to hear you're having trouble with access to the member section. We're going to send you a direct message to help you get this sorted out!
If anyone is having a hard time seeing the Co-op Member section but is confident your member number is attached to your online REI account, try signing out and signing back in. This seems to be working for some, and triggers the member badge, member role and access to the member-only section!
Thanks for reaching out, we're sorry this process isn't working smoothly for you.
Based on what we can see, your membership is linked to your account just fine. You have the 'Co-op Member' icon next to your username and you have the Co-op Member badge on your profile. We will follow up with you via direct message to see if we can help troubleshoot.