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Thanks for reaching out, although we're sorry you're having an issue using your coupon code. It will be hard for us to identify what the specific issue is in your case, it could be one of several different things. We encourage you to check out the member coupon terms and conditions page to make sure the item is not one of the excluded categories for the coupon. If that isn't the issue, your best bet is to reach out to our Sales & Customer Service team at 1-800-426-4840 or via Live Chat. As we do not have any access to account information, they are in the best position to help troubleshoot this issue with you.
Hopefully this helps, thanks!
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