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gift certificate - item lost

I patricia purchased a gift certificate on sunday september 1 to be delivered to my son - on 9-4-19 for his birthday.  he has never received that item - i paid on my credit card - please stop immediately and contact with an eplanation - patricia

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@Patriciajrew please contact our Customer Support team at 1-800-426-4840 for help with your gift certificate. To help protect your privacy, we have removed several pieces of information from your post above.

At REI, we believe time outside is fundamental to a life well lived.
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