What happened to caring about customers and the products we purchase online? My recent order of a sleeping bag arrived in a large box with no protection from the heavy rains we are having in Virginia. Couldn't someone at least have put the sleeping bag in a trash bag so it wouldn't get wet?
But REI caught a lucky break; I was able to get it indoors before any damage to the sleeping bag. Can't say the same to REI's reputation. It's damaged in my eyes.
Not the first time REI has disappointed me. Perhaps I should have spoken up those times but I'm doing it now.
Step up and do better, REI.
I love the fact that REI is looking closely at packaging and not adding unnecessary waste to the process. Most sleeping bags, even if wet should dry out quickly if they are stored properly (not compressed in their stuff sack) and I'd want to launder a synthetic one anyway. Mine have also gotten wet on first runs in use as well as many times after so I would consider it holding up in the rain an added benefit.
That said I know my perspective might be different from others. REI can't know that a customer is disappointed by their interactions unless it's expressed so it's great that you spoke up @member-since-1986. I love that we have this forum to share and comment!
Sleeping bags do get wet from time to time . Properly handled, they do just fine....
I think the OP has a point, though I am a huge REI fan guy. Items like sleeping bags, any product coming in a cardboard OEM wrapper or clothing for that matter should be sealed in a plastic bag. Yeah, clothes will get wet, but when they do, I'll be the one responsible for that, not that it arrives that way from the shipper.
Glad you posted as this makes REI aware of an issue.