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Free shipping during REI store closure?


Thank you all for trying to work through this crisis and being there for us. We already miss you! 

I had a query regarding Free shipping that was mentioned during this store closure. I ordered couple of items online and I was charged 30$ in shipping fees. It was not free 😞  please advise. 


1 Reply

@Ara, Thanks! We really appreciate your patience as we work through this together!

So...$30 sounds like a lot for shipping; wondering if maybe it got processed with expedited shipping?

Currently, only standard shipping fees are waived at this time. If expedited shipping was applied accidentally, we'd recommend that you reach out to our Customer Support team via email, live chat, or by calling 1-800-426-4840; they're in the best position to help! Please note that our wait times have been a bit longer than normal due to a much higher call volume than normal.

Finally, a quick note that we removed your order number from your post to protect your privacy.

Thanks again!

At REI, we believe time outside is fundamental to a life well lived.