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Failed REI Sleeping pad valve

I posted here a few months ago. Same issue as everyone else…failed valve on REI sleeping pads (2). As all other businesses, they come and go. REI approached the market with high quality, high $$ gear and they once backed it. Unfortunately, it looks like too many people have taken advantage of them, screwing the rest of us. The good news, I can order my top $$$ camping gear from anyone online. These pads will go to waste, REI gear isn’t what it once was, nor is it backed. Maybe when fewer people shop there, they’ll lower prices or disappear like all the other sporting goods. 

1 Reply


We responded in the other thread about this issue, but wanted to connect here as well. Here is the response we posted:

Thank you for taking the time to reach out to us regarding your issues with your REI Co-op Camp Bed 3.5. We are sorry that the valves on your camp beds have failed to live up to your expectations. We hear you and appreciate the feedback. We have taken the time to pass along your message to the appropriate teams, your comments and insight can help shape the future of product at REI. If you would like to speak with someone about your particular situation, you can speak with a customer service specialist at your local REI store or you can reach our sales and customer support team at 1-800-426-4840 or via Live Chat here.

Again, we apologize for the issue with your sleeping pad valves and we hope you will give us the opportunity to serve you again in the future.

At REI, we believe time outside is fundamental to a life well lived.