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Expedited Shipping Refund

I paid for expedited shipping in order to get a tarp delivered in time for my daughter's birthday. I just received a notice that the expedited shipping will be delayed, meaning it won't arrive in time for our trip north for the celebration.

How do I go about getting a refund for expedited shipping as it didn't arrive in time?

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Hi @johnwierick - Thanks for reaching out, though we're sorry it's because your order won't arrive in time.

Because we do not have access to specific order information here in the community, you will have to reach out to our Customer Support Team for help with this issue. They can be reached at 1 (800) 426-4840 or via Live Chat.

At REI, we believe time outside is fundamental to a life well lived.
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