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Exchange for sale item not currently in stock

Hi, I ordered the women's KEEN Hoodoo III Chelsea waterproof boots in a size 6 online during the recent labor day sale. They are a little small, so I was wondering if I could exchange them for a 6.5 (and get the labor day sale price). In addition, I noticed online it doesn't look like the 6.5 is in stock. Is it possible to have REI order in a 6.5 through KEEN for me? Thank you!

1 Reply

@jdelzell Thanks for reaching out!

It looks like we only have the brown color (tortoise shell) available in a size 6.5. You are welcome to exchange your pair for that color if you would like. In order to get the sale price, you'll need to reach out to our sales and customer service team at 1-800-426-4840 or stop in your local REI store. Unfortunately, we are not able to place a special order with Keen using a sale price.

Hopefully this helps, thanks!

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