Showing results for 
Show  only  | Search instead for 
Did you mean: 
Membership now as great as the outdoors!
Already a member? Take a look at the Co-op Members section of the community.
Ready to join? Explore all of the benefits here.

Exchange for larger size

I purchased a pair of chaco sandals in a size 7, I need a size 9.

I have a shipping return label, but do how I order a new size?

1 Reply

@Jcab5832 Thanks for reaching out!

You would order a new size simply by placing another order on Unfortunately, we are unable to refund your money for the first pair until your return is processed (after it is received at our warehouse). Another option would be to wait until your local REI store is open for returns and make the exchange then. We've been opening stores pretty frequently so it may already be open!

As a head's up: we removed your order number to protect your privacy.

Hopefully this helps!

At REI, we believe time outside is fundamental to a life well lived.