REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.
Sorry, either you cannot reply to this topic or you have not verified your email address by clicking on the verification link in the email we sent you when you registered. If you did not receive an email from us, or need us to resend it, please visit your User Profile page.
You would order a new size simply by placing another order on REI.com. Unfortunately, we are unable to refund your money for the first pair until your return is processed (after it is received at our warehouse). Another option would be to wait until your local REI store is open for returns and make the exchange then. We've been opening stores pretty frequently so it may already be open!
As a head's up: we removed your order number to protect your privacy.
Hopefully this helps!
At REI, we believe time outside is fundamental to a life well lived.