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Thanks for reaching out and we're sorry you're having trouble with your bonus card. Have you tried to use it as a 'gift card' at check out? We're finding that some folks are entering it as a 'coupon' and getting an error message. If you haven't tried that please do so and let us know if it works. If that doesn't fix the issue then please reach out to our sales and customer service team at 1-800-426-4840 and they should be able to get it sorted out.
Hopefully this helps, thanks!
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