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Eric Artz: Reopening Our Stores

To our co-op community

I’m writing to share some good news. After two months of temporary closures, this week we will begin reopening our stores—just in time to celebrate our 82nd anniversary.  

In some places “opening” will mean curbside service for orders placed online. In others, our doors will open for a limited number of customers. In every case, we’ll be taking precautions for the health and safety of our employees, customers and communities. We’ll have health and safety procedures in place for our store teams, and clear guidance for you on how to shop or do curbside pickup. We’ll also be closely following guidance from national, state and local authorities to make sure we’re operating in compliance with any restrictions in your area.  

We have made significant progress in all of these areas over the last month, and we are ready to begin expanding services in many of our stores. Our hope and expectation is that more than half of our stores will be open for curbside pickup in time for our Anniversary Sale, May 15 - May 25, and a small number of stores will be open for in-store services as well.  

 You can find more details about your local store here 

We’re doing our part to make the curbside and in-store experience as safe as possible for everyone, and we need your help. When you come into our stores, our employees will be wearing face coverings, and we’re going to ask that you wear one too. It’s a simple thing that we can all do right now to take care of one another and, if you forget yours, we’ll have disposable face coverings available. 

For anyone who can’t make it to a store, we’ll keep doing our best to get you all the gear, expertise and inspiration you need through our digital channels. We’re offering all the great deals you’d expect during Anniversary Sale at REI.com. In the coming weeks, we’re also rolling out virtual events and gatherings for members, zero-contact shop services for bicycle maintenance at our stores, a virtual outfitting program and an improved returns process.  

Few things make us happier than serving our customers in our stores. The journey is far from over, but we are making progress, and we’re grateful for your support and understanding right now. To everyone who has reached out with a word of encouragement or has helped support local nonprofits through our Outdoor Emergency Fund, thank you.  

There is a spirit of togetherness that has defined your co-op for 82 years, and as we celebrate our anniversary, I’m reminded that right now it’s more important than ever. Be well and take care.   

My best, 

Eric Artz 

President and CEO, REI Co-op

 

At REI, we believe time outside is fundamental to a life well lived.
118 Replies

Hi there @mori!

Thanks for sending well wishes to the REI family! We are definitely eager to get back outside with our customers and members!

We look forward to continuing to roll out services that make getting gear and recreating that much easier, with the safety of our customers and employees in mind.

Thank you for being a member for so many years! You’ll notice I did remove your actual member number from your post, in an effort to protect your privacy!

At REI, we believe time outside is fundamental to a life well lived.
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Just wondering if the Indianapolis location might be offering curbside service at some point during the anniversary sale.  I am ordering a bike and would love to get it from the store (or shipped to the store) instead of paying the $75 shipping fee.  You might not be able to share specific info on what day it might open, but the sale goes on for another 9 days to just trying to see if it will open during that time. Thanks!

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Hey there @jbarnes!

Thanks for reaching out to us here!  Unfortunately, we do not have any specifics that we can share right now. We are making plans to add more stores to curbside pickup throughout next week.

With that being said, as you can imagine things can change quickly in the current environment. This is the reason why we do not want to share any information prematurely that might lead to additional frustration for our customers and members. 

We really appreciate your understanding at this time and hope you’ll keep an eye on your local store  page for updates! 

At REI, we believe time outside is fundamental to a life well lived.
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New Jersey is allowing retail stores to open for curbside pickup starting Monday, May 18. Will the NJ stores be offering this service? 

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@Recklessmess Thanks for reaching out!

Unfortunately, we do not have a schedule of upcoming store openings. Please check our curbside pickup page or our FAQs for the current list of stores offering this service. 

Thanks!

At REI, we believe time outside is fundamental to a life well lived.
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@Recklessmess in case you hadn't seen, curbside pickup is now available at our New Jersey stores!

At REI, we believe time outside is fundamental to a life well lived.
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@jbarnes in case you hadn't seen, curbside pickup is now available at our Castleton REI store!

At REI, we believe time outside is fundamental to a life well lived.
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Are you considering setting up outdoor areas to allow more people to shop (that is if you are limited by # of people per 100 ft2, you can have more people shop if you setup awnings and other coverings that might be setup around a picnic table. This would be something REI might do at an outdoor event like a craft show, etc. This would be really useful for people who really have to shop for some things (in my case hiking shoes) that really does not work shopping on line (despite what Zappos says) . You might also help sell the outdoor equipment itself 🙂

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@SteveJNJ Thanks for the post!

We appreciate your input and feedback as we take a measured approach to reopening our stores for business. With a growing number of cities and states opening for limited outdoor activity, we will be there to help our community prepare for a return to the outdoors. We understand the need to try on product in person, however, until that option is fully available to you, we recommend a virtual outfitting appointment. It can help you narrow down your choices, talk through fit with an expert, and come to the most educated buying decision you can. Of course, we have our 100% satisfaction guarantee you can rely on if the fit is not quite right.

Hope this helps and we can all, safely, get back out on the trails soon!

 

At REI, we believe time outside is fundamental to a life well lived.
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REI needs to open immediately for in store shopping- you're getting beat by the competition.

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