To our co-op community
I’m writing to share some good news. After two months of temporary closures, this week we will begin reopening our stores—just in time to celebrate our 82nd anniversary.
In some places “opening” will mean curbside service for orders placed online. In others, our doors will open for a limited number of customers. In every case, we’ll be taking precautions for the health and safety of our employees, customers and communities. We’ll have health and safety procedures in place for our store teams, and clear guidance for you on how to shop or do curbside pickup. We’ll also be closely following guidance from national, state and local authorities to make sure we’re operating in compliance with any restrictions in your area.
We have made significant progress in all of these areas over the last month, and we are ready to begin expanding services in many of our stores. Our hope and expectation is that more than half of our stores will be open for curbside pickup in time for our Anniversary Sale, May 15 - May 25, and a small number of stores will be open for in-store services as well.
You can find more details about your local store here.
We’re doing our part to make the curbside and in-store experience as safe as possible for everyone, and we need your help. When you come into our stores, our employees will be wearing face coverings, and we’re going to ask that you wear one too. It’s a simple thing that we can all do right now to take care of one another and, if you forget yours, we’ll have disposable face coverings available.
For anyone who can’t make it to a store, we’ll keep doing our best to get you all the gear, expertise and inspiration you need through our digital channels. We’re offering all the great deals you’d expect during Anniversary Sale at REI.com. In the coming weeks, we’re also rolling out virtual events and gatherings for members, zero-contact shop services for bicycle maintenance at our stores, a virtual outfitting program and an improved returns process.
Few things make us happier than serving our customers in our stores. The journey is far from over, but we are making progress, and we’re grateful for your support and understanding right now. To everyone who has reached out with a word of encouragement or has helped support local nonprofits through our Outdoor Emergency Fund, thank you.
There is a spirit of togetherness that has defined your co-op for 82 years, and as we celebrate our anniversary, I’m reminded that right now it’s more important than ever. Be well and take care.
President and CEO, REI Co-op
Thank you very much @REI-JenK for your response. Of course, given what is happening around us and the world, these frustrations are of the least in importance and minor.
As for potential curb-side re-operating tomorrow in Minneapolis, that makes me a happy camper (pun intended)! Question: does curb-side pickup only work if you place an order ahead of time? For example, you can't just go there with a list of things you'd like.
@keen good follow-up! Curbside pickup is only for orders you place ahead of time on REI.com, selecting 'curbside pickup' as you check-out. Let us know if there are any products we can give advice on!
@Danw2481 thanks for reaching out about our NJ store reopening plan. At this time, those stores remain closed for in-store shopping and returns, however we do expect to see them reopen in the 2 weeks, barring any unexpected changes. We will try to circle back here in the community to let you know when they've officially reopened; you can also check the local store pages for the most up-to-date information on current hours of operation and services.
I am in Georgia and the only business not open for full service is REI. I am beginning to think your motivation is no longer health related but fiscal. What is so dangerous about shopping at REI that no other retailer has to be concerned with? Member since 1984.
@MarkEdens thanks for reaching out. We're not sure if you saw, but our Georgia area REI stores have reopened for in-store shopping and returns. Although we are operating our stores slightly differently than normal (FAQs on the changes you can expect), the majority of our services are now operational. Is there a specific service that you found to be missing in our Georgia stores that we can maybe help answer questions about?