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E-gift card not received

Hello,  last year a friend of mine sent me an REI gift card through email. I kept checking my spam and deleted messages but never saw it. Is there a way I can check on this or to be able to refund her money? This was last November.  Thanks.

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Hi @Eleanor - Thanks for reaching out, though we're sorry it's because you haven't received the gift card your friend sent. 

Unfortunately, we don't have access to customer order information here in the community, so you will need to connect with our Customer Support Team to look into this more. They can be reached at 1 (800) 426-4840 or via Live Chat.

Hopefully this helps!

At REI, we believe time outside is fundamental to a life well lived.
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