@Wolfepak616 yikes, sorry to hear your package was handled so poorly. If you have any concerns about the integrity of the rope, please do not hesitate to return/exchange it - you can always do this at your local REI or by following these instructions. We appreciate you providing us with this feedback and will pass along your suggestion to our distribution centers around indicating fragile contents when the package contains safety gear.
At REI, we believe time outside is fundamental to a life well lived.
