Showing results for 
Show  only  | Search instead for 
Did you mean: 
Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.


Please talk to UPS or mark boxes of safety gear Fragile. My new rope came in box beat to hell and plastic bag ripped that rope was in. Inspected rope looks ok, but seriously not comfortable seeing things shipped like this that I have to put my faith in. As always inspect your gear. 

1 Reply

@Wolfepak616 yikes, sorry to hear your package was handled so poorly. If you have any concerns about the integrity of the rope, please do not hesitate to return/exchange it - you can always do this at your local REI or by following these instructions. We appreciate you providing us with this feedback and will pass along your suggestion to our distribution centers around indicating fragile contents when the package contains safety gear.

At REI, we believe time outside is fundamental to a life well lived.