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check status of existing order not received

Order [number removed] was placed on 12/7/20.  I have not received this order that was to be delivered on 12/11/20.  There is no tracking available.  Can you find my order or is it lost?

1 Reply

Hi @dbraun57 - Thanks for reaching out, though we're sorry to hear it's because your package hasn't arrived yet.

We do not have access to order information here in the community, so you will need to reach out to our Customer Support team at 1 (800) 426-4840 or via Live Chat for information on your specific purchase.

You will see we have also removed your order number from your post to protect your privacy.

Let us know if you have any additional questions and we'd be happy to help!

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