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Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.

Changing billing name incorrectly changes member name...

Paying for my Boy Scout's purchase.  Billing name(mine) is different than minors account name.  When I change billing name it changes from my child's account to mine.  Help?!  Been on hold 26 minutes.

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@krebagliati Thanks for reaching out!

We're sorry you're having this issue. Unfortunately, we don't have visibility to orders or the ordering system here in the community. Your best bet would be to hang on the line with our Sales and Customer Service team as they are the folks best equipped to help you. As we're sure you know, wait times are longer now, so we appreciate your patience in advance.

Thanks!

At REI, we believe time outside is fundamental to a life well lived.
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