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@hpl3 thanks for reaching out! A few details that should help with your question:
Because the car rack installation process is reliant on your local REI store's availability, we always recommend starting with a phone call to them to understand pricing and their current scheduling.
At this time, as we work to keep our employees and customers safe, our store teams are only able to install hitch mounts, so if you are in need of a roof rack system installation, this is not something our store team can do at this time. You can find other in-store changes, including if we update these car rack installation guidelines in the future, in our FAQs.
If you already have crossbars and simply need help getting a new box situated on top of your car, our store team can definitely help with that, noting that we will help lift and situate the box but will need to leave the tightening to you.
We apologize for any inconvenience these temporary changes to our store operations may cause and hope this information is helpful.
At REI, we believe time outside is fundamental to a life well lived.