Cancelled Order - did not receive dividend back

[mjonus]

A Kuat bike rack was cancelled by REI because of no stock. I had used my dividend as part of purchase. REI said that dividend certificate would be send in mail. I have not received it

[REI-JohnJ]

Hi @mjonus,

Thanks for reaching out, though we're sorry to hear it's because you're having some complications with your order. We do not have access to customer or purchase information here in the community, so you will have to reach out to our Customer Support team for help with your dividend. They can be contacted at (800) 426-4840 or via Live Chat.

Let us know if you have any additional questions and we'd be happy to help!