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Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.

Can I use my member coupon retroactively on a previous purchase?

We bought  Goal Zero solar panels last week and received our 20% member discount card today. Can we retroactively apply the discount to the solar panels?

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@2happyclimbers 

Thanks for reaching out!

The terms and conditions on the member coupon state that the 'Offer is not valid on prior purchases'. Unfortunately, that means you would not be able to apply the coupon to your purchase. If you have further questions, please reach out to our Sales and Customer Service team at 1-800-426-4840, or via Live Chat, or you can visit your local REI store.

Hopefully this helps, thanks!

At REI, we believe time outside is fundamental to a life well lived.
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Safe to assume that you can "return" the product then repurchase with the discount code?

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@VGuardian 

Our return policy states: 'If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase -- except for outdoor electronics, which must be returned within 90 days of purchase.' As there is no dissatisfaction with the product purchased in the scenario described above, it would not fall within our return policy.
At REI, we believe time outside is fundamental to a life well lived.
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