@HansOdgaard yes, you can definitely use your dividend as a form of payment when you order on rei.com! It'll show up as you step through the check-up process as a possible method of payment! Hope you get something fun with it!
Hi there @kh !
Thanks for reaching out to the Community!
When you return an item in a store that your dividend was used on, you will typically be refunded in cash or on a credit card if the original payment was split. If you return an item via mail, a check will be mailed to you in the amount of your dividend to be deposited in the bank of your choice.
While we cannot reload a dividend to your membership, you do not lose it if you return the item.
Hope this helps!