Can I return a tent that is unopened and unused?

[The_yeesh]

Hello, 

I was wondering if I was able to return an unopened tent and footprint (North Face Stormbreak 3) that’s still being sold at REI. The tent was bought in April 2019 as a gift but we don’t see any use for it. Can we still return it for a store credit?

[REI-JohnJ]

@The_yeesh Thanks for reaching out!

Normally, our return window is one year, however, due to COVID-19, our return policy has been extended for items purchased after March 15, 2019. Please take a look at our return policy information here and remember you'll need a proof of purchase to make your return.

Hopefully this helps, thanks!

[The_yeesh]

Thanks for the reply.

If the item was purchased from our past gift registry but a receipt was not provided can customer service look up the item for us?

[REI-JohnJ]

@The_yeesh 

Good question!

While that sounds like it should work, we'd recommend touching base with customer service about it to double check. You can also call our sales and customer service team to see if they can track down the purchase for you. Feel free to call them at 1-800-426-4840. Thanks!