cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Welcome REI Co-op Members!
We're glad you're here. If you can't access the Co-op Members section of the community,
click here for instructions on how to join the section that's just for you.

Can I place a special order with Tern at REI?

I bought a Tern HSD bicycle from REI. Now I want some Tern-specfic accessories such as racks and captain's chair for it. Can I order them through REI?

0 Likes
2 Replies

@Kaoru 

Thanks for reaching out!

We do have a the ability to place special orders with Tern bikes. The special order process can only be done at your local REI store, so you'll need to visit the store to place your order. One of our customer service specialists will need to confirm availability of the products you would like to purchase with Tern before placing the special order. Additionally, it is important to remember that shipping and processing timelines are up to the vendor.

Hopefully this helps, thanks!

At REI, we believe time outside is fundamental to a life well lived.
0 Likes

Thank you so much for your response. I will check with the stores near me.

0 Likes