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REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.

Can I get my Tern e-bike serviced at one of your bike shops?

Can REI stores service or repair Tern ebikes bought at a different store without affecting the warranty?

I would most likely be bringing the bike to the store in West Hartford, CT.


Alice Browne

1 Reply


Hey there Alice,

Thanks for reaching out! Our bike shops are authorized to work on Tern ebikes, however, you'll want to reach out to the West Hartford, CT store to check in with the techs there to check with them about what work you would like done. If you're referring to the limited warranty offered by Tern, then it should not be affected. If you are referring to a warranty offered by another store (not REI) then you would have to check with them about what may or may not void the warranty.

Hopefully this helps, thanks!

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