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Can I exchange my Hydro Flask bottle?

I bought a Hydro Flask roughly a year ago, over time it developed this mildew taste that won’t go away. I cleaned it using all of Hydro Flasks recommended cleaning tips everyday. Once a week I would do a vinegar and water soak and a baking soda and water soak. I removed the ring on the top to clean that too just incase. The mildew taste won’t go away. Can I get an exchange for a new Hydro Flask? 

1 Reply

@elyselynn04 Thanks for reaching out!

We're sorry to hear that you're having this issue with your Hydro Flask. You can view our Return Policy here. If you have further questions about returns, exchange processes, or our Satisfaction Guarantee, please reach out to the customer service team at your local REI store or our Sales and Customer Service team at 1-800-426-4840 or via live chat.

Hopefully this helps, thanks!

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