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Broken tent pole on new tent

Hello, I purchased a Discovery Dome 6 tent end of last month. Pre assembled it and it went together great. Took it camping beginning of this month and had a pole snap when setting up. Is a replacement covered by any warranty since I just got it? or do I need to just purchase a replacement pole?




1 Reply

@krslocke Thanks for reaching out!

We're sorry your tent pole broke. Our return policy covers product purchased at REI for one year, with exceptions for electronics and used gear, and does not cover normal wear and tear or accidents. As soon as it reopens, you can visit your local REI store to discuss the issue and explore a return/replacement. If you'd like to explore your replacement options, you can take a look at our REI Repair Services site and reach out to Tent Pole Technologies, who specialize in tent pole repair or replacement. 

Hopefully this helps and you can get back to camping again soon!

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