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Boot fit guarantee?

Hello everyone,

I'm new to this board.  Can someone tell me if REI policy allows a person to purchase a pair of boots, wear them at home only in the house for a week or so and return for full refund/exchange if the fit is not correct and boots show no wear?

Thanks for your replies................SJforlife

1 Reply


Thanks for reaching out and welcome to the community!

You can read more about our Return Policy here. At REI we have a 100% Satisfaction Guarantee that states: 

100% Satisfaction Guaranteed - New Products
We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase -- except for outdoor electronics, which must be returned within 90 days of purchase. Outdoor electronics include activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras.
Per your example above, you would be able to return those boots for a full refund. We recommend speaking with a boot fitting expert in your local REI store or setting up a virtual outfitting appointment to make sure you have the best options for you. Whatever you choose, you can take them home and try them out to make sure they are the right boot for you!
Hopefully this helps, thanks!
At REI, we believe time outside is fundamental to a life well lived.