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Beloved REI Gore-Tex Rain Jacket

We've been REI members since 1990 and I think my wife's rain jacket is probably is at least that old.

At 82 years old, she loves the jacket -- great fit and still water-resistant -- and doesn't want to give it up.

But the inside lining is starting to fail.

I realize this is a reach, but I have to ask -- is there any REI guarantee left on her beloved jacket?

Thanks for any consideration!

 

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3 Replies

Hi @Steve-B - Thanks for reaching out! Hearing that your wife's rain jacket is still treating her so well after all of these years just put quite a smile on my face; I can only imagine the ventures it has been on!

Unfortunately, the jacket is not covered under the REI satisfaction guarantee because of its age. With that, we do suggest working with our fabric repair partner, Rainy Pass Repair Inc, to see if they can help you with that inside lining. They specialize in working with Gore Tex fabrics to extend the life of jackets and other outdoor gear. 

You can contact Rainy Pass Repair for a free estimate and complete their online repair form to get the process started.

Thanks so much for reaching out and for being longtime co-op members. Hopefully this helps!

At REI, we believe time outside is fundamental to a life well lived.
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I got in touch with them and they it can't be repaired. We stopped off at the Pasadena store, but the selection was really limited, as were the sizes. Really disappointing.

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Hi @Steve-B - We're sorry to hear that the jacket isn't able to be repaired and that the Pasadena store didn't have the assortment of options you all were looking for. That must be frustrating after having such longevity with the jacket your wife currently has.

The wider selection of Women's Gore Tex Rain Jackets on REI.com may be helpful in finding a replacement jacket. If you would like any help with suggestions or if you have any additional questions, let us know. 

At REI, we believe time outside is fundamental to a life well lived.
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