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REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.

A question about processing a return.

Just bought a pair of sneakers, realized the past pair I bought were size wide 10.5 and i spaced and ordered just 10.5 regular. I live right next to the Soho store in nyc. Can i return these to the store and try to order another pair? 


Beth Benz


1 Reply


Hey there, Beth!

Thanks for reaching out! The answer is yes, you can process a return in a store on an item you ordered. They can also help you place the order for the new pair of shoes if you'd like. If you have any other questions about our returns process or return policy you can take a look at those links for more information.

Hopefully this helps, thanks!

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