$20 member coupon

[JenniferO]

I spent the required amount of money in July to receive a $20 coupon that is good through August 12. How do I access this coupon? Thank you. 

[REI-JenK]

@JenniferO, please contact our Customer Service team at 1-800-426-4840 or via Live Chat - they'll be able to ask you a few more questions that will help determine which coupon you're referring to. Thanks!

[JenniferO]

I already did. They said they'd send the coupon via email. They have not done so. Thank you for the reply. 

[REI-JenK]

@JenniferO hmmm...I'm guessing you've checked your spam/junk folder in your email, in case it got automatically filtered out? In a situation like this, our CS team is definitely the right team for reaching a solution.