All repair requests are evaluated individually by our repair technicians. These prices are estimates and labor prices may vary with specific repair requests and repair vendor. Call your local store for details.
Some additional considerations:
Items submitted for repair must be clean or they will be subject to a cleaning fee.
Tents weighing over 15 lbs. require additional shipping charges and a $20 repair charge.
In addition to professional repairs, Rainy Pass Repairs, Inc. also offers a number of services which include: alterations/modifications, laundry, down re-lofting, seam sealing, etc. Please visit www.rainypass.com for more details.
Repairing outdoor footwear is a complex task. Older boot designs (typically involving stitched welts) and modern footwear (where a wide variety of sophisticated adhesives are used to bond thermo-plastic rubber soles to leather uppers) require different repair techniques, and cobblers possessing the expertise to repair both are rare. For non-warranty repair work, REI has long guided its customers to Dave Page, an independent cobbler with more than 30 years of experience. You can contact his shop directly for an evaluation of your repair needs.
Dave Page, Cobbler
3509 Evanston Ave. N.
Seattle, WA 98103
FAX (206) 632-2613
Tent Pole Repairs
Most REI stores provide basic tent-pole repair services. For custom-pole construction and other special cases, we direct customers to TentPole Technologies, REI's official tent-pole resource. TentPole Technologies provides top-quality poles, and repairs all pole types (including fiberglass) for all tent brands. Feel free to contact TentPole Technologies directly to discuss custom pole and repair options.