Help > The REI Guarantee

The REI Guarantee

Our 100% satisfaction guarantee ensures that every item you purchase at REI meets your high standards—or you can return it for a replacement or refund.

We have been outfitting outdoor adventurers since 1938. And in that time, we've learned a lot about what makes great gear. Our employees continually use all the gear we have to do the same activities that you do—from weekend day hikes to ascents in the Himalayas.

Plus, we listen to your feedback. All of it. Bottom line? You can count on everything we offer to be highly functional and 100% satisfaction guaranteed. Which means you can't go wrong with gear from REI.

If you're ever dissatisfied with an item, you may return or exchange your REI.com or REI-OUTLET.com purchases at any REI store or through mail order.

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